1. Data privacy at a glance
The notes below provide a clear and simple overview which shows what will happen with your personally identifiable data when you visit this website. Personally identifiable data include all data which allow identifying you as an individual. For detailed information on the topic of data privacy, please refer to our data privacy statement provided below this text.
Data collection on this website
Who is responsible for collecting data on this website?
Data processing on this website is done by the website owner. For the website owner’s contact details, please refer to the section on „Information about the data controller” in this data privacy statement.
How do we collect your data?
Firstly, your data will be collected when you communicate them to us. This may include, e.g., any data you enter into a contact form.
Other data will be collected by our IT systems either automatically or after receiving your consent when you visit this website. In most cases, this includes technical data (e.g., Internet browser, operating system or time of page view). The collection of these data takes place automatically as soon as you enter this website.
What are the purposes we use your data for?
A part of the data is collected in order to guarantee error-free website delivery. Other data can be used for analysing your user behaviour.
What other rights do you have with regard to your data?
You have the right to obtain information free of charge about the origin, recipient and purpose of your stored personally identifiable data at any time. You also have the right to request these data to be corrected or deleted. If you have given consent to data processing, you can withdraw that consent with future effect at any time. You also have the right to request that the processing of your personally identifiable data be restricted under certain circumstances. In addition, you are entitled to complain to the competent supervisory authority.
Please feel free to contact us at any time if you have any further question on these points or on the topic of data privacy.
2. Hosting and Content Delivery Networks (CDN)
This website is hosted by an external service provider (hoster). The personally identifiable data collected on this website will be stored on the hoster’s servers. Such data may include but are not limited to IP addresses, contact requests, meta and communication data, contract or agreement data, contact data, names, site hits, and any other data which are generated via a website.
The hoster is used for the purpose of ensuring contract fulfilment with respect to our prospective and existing customers (Article 6, Paragraph 1, Literal b of GDPR), and in the interest of ensuring the safe, fast and efficient delivery of our online offering by a professional provider (Article 6, Paragraph 1, Literal R of GDPR),
Our hoster will not process your data unless if and where such processing is required for performing the hoster’s obligations to perform, and follow our instructions with regard to such data.
We are using the following hoster:
ZWEI SECHS SIEBEN
Mainzer Straße 19
10715 Berlin, Germany
3. General notes and mandatory information
The owners of these webpages are taking the privacy of your personally identifiable data very seriously. We treat your personally identifiable data in confidence while observing the provisions of data privacy legislation in addition to this data privacy statement.
Various personally identifiable data will be collected when you use this website. Personally identifiable data are data which allow identifying you as an individual. The present data privacy statement explains what data we collect and what we use them for. This statement also explains how and for what purpose this is done.
Please remember that data transmission on the Internet (e.g., when communicating via e-mail) may present security vulnerabilities. When preventing third parties from having access to data, it is impossible to provide complete security.
Information about the data controller
The data controller in charge of data processing on this website is:
Wir lieben Service GmbH
10115 Berlin, Germany
Phone: +49 30 399 196 84
A data controller is the natural or legal person deciding, whether alone or jointly with others, on the purposes and means of processing personally identifiable data (e.g., names, e-mail addresses, or the like).
Duration of storage
Unless any more specific duration of storage is indicated in this data privacy statement, your personally identifiable data will remain with us until the purpose of data processing ceases to exist. When you make a justified request for deletion, or withdraw a consent to data processing, your data will be deleted unless if and where we have any legally admissible grounds for the storage of your personally identifiable data (e.g., any retaining period required under tax or commercial law); in the latter case, deletion will take place when these grounds cease to exist.
Withdrawing your consent to data processing
Many data processing operations are not possible unless subject to your express consent. You can withdraw any consent already granted at any time. Such withdrawal will not affect the lawfulness of any data processing performed before consent is withdrawn.
Right of objection against data collection in specific cases and against direct advertising (Article 21 of GDPR)
WHEN DATA PROCESSING IS PERFORMED ON THE BASIS OF ARTICLE 6, PARAGRAPH 1, LITERALS E OR F OF GDPR, YOU HAVE THE RIGHT TO FILE AN OBJECTION AGAINST THE PROCESSING OF YOUR PERSONALLY IDENTIFIABLE DATA FOR ANY REASON RESULTING FROM YOUR PARTICULAR SITUATION AT ANY TIME; THE FOREGOING SHALL ALSO APPLY TO ANY PROFILING BASED ON SUCH PROVISIONS. FOR THE CORRESPONDING LEGAL BASIS OF PROCESSING, PLEASE REFER TO THIS DATA PRIVACY STATEMENT. IF AND WHEN YOU FILE ANY OBJECTION WE WILL CEASE TO PROCESS YOUR PERSONALLY IDENTIFIABLE DATA CONCERNED UNLESS WE CAN PROVIDE EVIDENCE FOR THE EXISTENCE OF ANY COMPELLING LEGITIMATE GROUND FOR SUCH PROCESSING WHICH PREVAILS OVER YOUR INTERESTS, RIGHTS AND LIBERTIES, OR IF AND WHEN PROCESSING IS PERFORMED FOR ALLEGING, EXERCISING OR DEFENDING ANY LEGAL RIGHT (OBJECTION PURSUANT TO ARTICLE 21, PARAGRAPH 1 OF GDPR).
IF AND WHEN YOUR PERSONALLY IDENTIFIABLE DATA ARE BEING PROCESSED IN ORDER TO MAKE ANY DIRECT ADVERTISING, YOU ARE ENTITLED TO FILE AN OBJECTION AGAINST THE PROCESSING OF ANY PERSONALLY IDENTIFIABLE DATA CONCERNING YOUR PERSON FOR THE PURPOSE OF ANY SUCH ADVERTISING AT ANY TIME; THE FOREGOING SHALL ALSO APPLY TO PROFILING IF AND WHERE IT IS RELATED TO ANY SUCH DIRECT ADVERTISING. WHEN YOU OBJECT, YOUR PERSONALLY IDENTIFIABLE DATA WILL NOT BE USED FOR DIRECT ADVERTISING PURPOSES ANY LONGER (OBJECTION AS DEFINED IN ARTICLE 21, PARAGRAPH 2 OF GDPR).
Right to complain to the competent supervisory authority
In the event of any infringement of GDPR, the data subjects have a right to complain to a supervisory authority, including but not limited to an authority located in a member State where the data subjects have their habitual places of abode or workplaces, or at the place where the presumed infringement has occurred. Such a right to complain is available without prejudice to any other administrative or judicial remedy.
Right to data portability
You have the right to have any data, which we process in any automated operation subject to your consent or in fulfilment of any contract or agreement, delivered to yourself or to a third party in a common machine-readable format. Where requested by you, no direct transmission of the data will be made to any other controller unless to the extent this is technically feasible.
SSL or TLS encryption
This website uses SSL or TLS encryption for safety reasons and to protect the transmission of any confidential data including but not limited to any purchase order or enquiry you send to us as the site operator. You can see that your connection is being encrypted when the address line of your browser changes from “http://” to “https://”, and when a lock icon appears in your browser line.
Whenever SSL and TLS encryption is activated, no third party will be able to read any data you are transmitting to us.
Access, erasure and rectification
Subject to the applicable statutory provisions, you have the right to receive information, free of charge and at any time, about your personally identifiable data stored, the origin and recipient(s) of such data, and the purpose of data processing in addition to the right to have such data rectified or erased, if any. Please feel free to contact us at any time if you have any further question on these points or on the topic of personally identifiable data.
Right to restrict processing
You have the right to request a restriction on the processing of your personally identifiable data. Please do not hesitate to contact us in this regard at any time. This right to restrict processing is available in the following cases:
- When you challenge the accuracy of your personally identifiable data stored by us, we will normally need time for verifying this. For the time this verification takes, you have the right to request a restriction on the processing of your personally identifiable data.
- If and when the processing of your personally identifiable data has been or still is unlawful, you can request a restriction on data processing instead of the erasure thereof.
- If we do not need your personally identifiable data any longer, while you need such data for exercising, defending, or alleging any legal claim, you have the right to request a restriction on the processing of your personally identifiable data instead of the erasure thereof.
- If and when your file an objection pursuant to Article 21, Paragraph 1 of GDPR, a balance will need to be struck between your and our interests. As long as it is not established whose interests will prevail, you have the right to request a restriction on the processing of your personally identifiable data.
If and when you have restricted the processing of your personally identifiable data, such data may, apart from their storage, not be processed, unless subject to your consent, or in order to allege, exercise or defend any statutory claim, or to protect the rights of any other natural or legal person, or for any reason of substantial public interest of the European Union or of a member State.
4. Data collection on this website
The provider of the webpages uses so-called server-log files to automatically collect and store information which is automatically transmitted to us by your browser. This includes:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of accessing computer
- Time of day of server request
- IP address
No such data will be merged with any other data source.
These data are collected in accordance with Article 6, Paragraph 1, Lit. f of GDPR. The website owner has a legitimate interest to both have its website displayed without any technical error, and to optimize it, which requires the acquisition of server-log files.
When you use the contact form in order to transmit any enquiry to us, the information you provide therein, including any contact data indicated by you in such form, will be stored by us for processing your enquiry and for answering any follow-up question. We will not pass on such data unless with your consent.
Such data will be processed in accordance with Article 6, Paragraph 1, Lit. b of GDPR if and where your enquiry is related with the performance of any contract or agreement, or required for performing any measure prior to concluding any contract or agreement. In any other event, processing will be based on our legitimate interest to effectively deal with any enquiry addressed to us (Article 6, Paragraph 1, Lit. f of GDPR), or on your consent (Article 6, Paragraph 1, Lit. a of GDPR) if and where consent has been requested.
The data entered by you into in the contact form will be retained by us until you request us to erase them, withdraw your consent to storage, or until the purpose of storing such data ceases to exist (e.g., after having completed the processing of your enquiry). Any mandatory statutory provision, including but not limited to any retaining period, shall remain unaffected.
Enquiry via e-mail, phone or telefax
When you contact us by e-mail, phone or fax, your enquiry will be stored and processed by us for the purpose of dealing with your request, including any personally identifiable data derived therefrom (name, enquiry). We will not pass on such data unless with your consent.
Such data will be processed in accordance with Article 6, Paragraph 1, Lit. b of GDPR if and where your enquiry is related with the performance of or required for performing any measure before concluding any contract or agreement. In any other event, processing will be based on our legitimate interest to effectively deal with any enquiry addressed to us (Article 6, Paragraph 1, Lit. f of GDPR), or on your consent (Article 6, Paragraph 1, Lit. a of GDPR) if and where consent has been requested.
The data you transmit to us when making any contact request will be retained by us until you request us to erase them, withdraw your consent to storage, or until the purpose of storing such data ceases to exist (e.g., after having completed the processing of your enquiry). Any mandatory statutory provision, including but not limited to any retaining period, shall remain unaffected.